Shipping policy
Adoré Shipping Policy
At Adoré, we want your order to reach you as quickly and smoothly as possible. We offer tracked shipping across Australia and to selected international destinations worldwide.
Order Processing
Orders are generally processed within 1–3 business days after your order has been confirmed.
During product launches, promotional periods, holidays, or periods of high demand, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Estimated Shipping Times
Australia
Standard Tracked Shipping: 3–7 business days
United Kingdom
Tracked Shipping: 3–7 business days
United States & Canada
Tracked International Shipping: 5–10 business days
Europe
Tracked International Shipping: 5–12 business days
Asia
Tracked International Shipping: 5–12 business days
Africa
Tracked International Shipping: 7–15 business days
Other International Destinations
Tracked International Shipping: 7–15 business days
Please note that these delivery times are estimates and begin once your order has been dispatched. Delivery times may vary depending on your location, local postal services, customs processing, public holidays, or other circumstances outside of our control.
Shipping Costs
Available shipping options and any applicable shipping charges will be displayed at checkout based on your delivery location.
Where a free shipping promotion or minimum-order threshold applies, this will be displayed on our website or during checkout.
International Orders, Customs & Duties
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in your order total and are the responsibility of the customer.
Adoré does not control customs charges or processing times and cannot predict whether additional fees will apply to a particular shipment.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking information.
Please allow some time for tracking information to update after receiving your dispatch confirmation.
We recommend checking all email folders, including your spam or junk folder, if you have not received your shipping confirmation.
Shipping Locations & Fulfilment
To help provide efficient international delivery, Adoré orders may be fulfilled from different fulfilment locations depending on your location, product availability, and stock levels.
This means some orders may be dispatched from an international fulfilment centre.
If an order contains multiple products, items may occasionally be dispatched separately. Where applicable, you may receive separate tracking information for each shipment.
Incorrect Shipping Information
Please ensure that your delivery address and contact information are correct before completing your purchase.
Adoré cannot be held responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
If you notice an error in your shipping information, please contact us as soon as possible at care@adoreskin.co. We will do our best to update your order before dispatch, but changes cannot be guaranteed once an order has entered fulfilment.
Delayed or Missing Orders
Occasional delays can occur due to customs processing, carrier disruptions, weather, peak shopping periods, or other circumstances outside of our control.
If your tracking information has not updated for an extended period or you believe your parcel may be missing, please contact us and our customer support team will assist you.
Contact Us
If you have any questions about shipping, tracking, or the status of your order, please contact:
Our customer support team will get back to you as soon as possible and assist with your order.